Shipping policy

SHIPPING POLICY

Effective Date: September 8, 2026

This Shipping Policy (“Policy”) applies to all orders placed through the official UNWRPD website and other authorized sales channels operated by UNWRPD (“Company”, “UNWRPD”, “we”, “us” or “our”).

UNWRPD is committed to providing a smooth, reliable, and transparent delivery experience to its customers. This Policy sets out the applicable order processing, shipping, delivery, and related terms.

1. ORDER PROCESSING

All successfully placed orders are generally processed within 24 to 48 working hours after payment verification.

Order processing includes:

  • Order confirmation and verification;
  • Product allocation;
  • Packaging;
  • Quality checks, where applicable; and
  • Preparation for dispatch.

Orders are generally processed on working days. Saturdays, Sundays, and public holidays may not be considered working days for order processing purposes.

Once the order has been dispatched, the Customer will receive the relevant shipping and tracking details through the registered contact information provided at the time of purchase.

2. DELIVERY TIMELINE

The expected delivery timeline for orders placed through UNWRPD is:

5–10 working days

The above timeline is an estimated delivery period and may vary depending upon:

  • Delivery location;
  • Courier/logistics partner;
  • Weather conditions;
  • Public holidays;
  • Regional restrictions;
  • Operational or transportation delays;
  • High-volume sale periods; or
  • Circumstances beyond the reasonable control of UNWRPD.

Delivery timelines are therefore indicative and do not constitute an absolute guarantee of delivery by a specific date.

3. SHIPPING CHARGES

UNWRPD provides free shipping on all orders above ₹999.

For orders of ₹999 or below, applicable shipping charges, if any, shall be displayed to the Customer at checkout before the order is placed.

The Customer shall be able to review the applicable shipping charges before completing payment.

4. SHIPPING DESTINATIONS

UNWRPD currently ships orders to serviceable locations within India.

Delivery availability may depend on the serviceability of the Customer’s address by the Company’s logistics partners.

If a particular location is not serviceable, UNWRPD may contact the Customer to request an alternative delivery address or provide an appropriate resolution.

5. TRACKING INFORMATION

Once an order has been dispatched, the Customer may receive tracking information through the registered email address, mobile number, SMS, WhatsApp, or other communication channels used by UNWRPD.

Customers may use the tracking information provided to monitor the status of their shipment.

Tracking updates may take some time to appear after the shipment has been handed over to the logistics partner.

6. DELIVERY ATTEMPTS

The logistics partner may make multiple delivery attempts depending upon its operational procedures.

Customers are requested to ensure that:

  • The delivery address is accurate and complete;
  • The provided phone number is reachable;
  • Someone is available to receive the package where necessary; and
  • Any delivery-related communication from the logistics partner is responded to promptly.

UNWRPD shall not be responsible for delays caused by an incorrect or incomplete address, unavailable recipient, incorrect contact details, or failure to respond to delivery attempts.

7. DELAYED DELIVERY

Although UNWRPD aims to deliver orders within the estimated 5–10 working day period, unforeseen circumstances may occasionally result in delays.

Such circumstances may include:

  • Extreme weather;
  • Natural disasters;
  • Transportation disruptions;
  • Strikes or labour disruptions;
  • Government restrictions;
  • Courier operational issues;
  • High order volumes;
  • Festivals and sale periods; or
  • Other circumstances beyond UNWRPD’s reasonable control.

In case of a significant delivery delay, UNWRPD shall make reasonable efforts to assist the Customer and coordinate with the relevant logistics partner.

8. DAMAGED PACKAGE / PRODUCT

Customers are advised to inspect the package at the time of delivery, wherever reasonably possible.

If the package appears visibly damaged, tampered with, opened, crushed, or otherwise compromised, the Customer should:

  1. Take photographs/videos of the package before opening it;
  2. Record the condition of the packaging and shipping label;
  3. Record an unboxing video where reasonably possible; and
  4. Contact UNWRPD customer support promptly.

For products that are fragile or breakable, customers should particularly retain the original packaging until the product has been inspected and found to be in proper condition.

Any claim relating to a damaged or broken product shall be handled in accordance with the UNWRPD Return, Refund & Exchange Policy.

9. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information at the time of placing an order.

This includes:

  • Full name;
  • Complete delivery address;
  • City;
  • State;
  • PIN code; and
  • Valid contact number.

UNWRPD shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate information provided by the Customer.

If an order is returned to UNWRPD due to an incorrect address, failed delivery attempts, or the Customer’s inability to receive the package, the Customer may be contacted regarding the next steps and any applicable additional shipping charges.

10. MULTIPLE ORDERS

Where a Customer places multiple orders separately, UNWRPD may process and dispatch them separately depending upon inventory, warehouse operations, or logistics requirements.

Free shipping eligibility shall be determined based on the applicable order value at checkout.

11. PRE-ORDERS / OUT-OF-STOCK PRODUCTS

If an order contains a pre-order, back-ordered, or temporarily unavailable product, the expected dispatch and delivery timeline may differ from the standard timeline stated in this Policy.

The applicable timeline, where relevant, shall be communicated on the product page or to the Customer.

12. DELIVERY TO REMOTE LOCATIONS

Delivery to remote, rural, restricted, or difficult-to-service locations may take longer than the standard estimated delivery period.

Additional delivery restrictions may apply depending on the serviceability of the logistics partner.

13. DELIVERY CONFIRMATION

An order shall generally be considered delivered once the logistics partner records the shipment as successfully delivered to the address provided by the Customer.

If the Customer believes an order has been incorrectly marked as delivered, the Customer should contact UNWRPD customer support as soon as possible with the relevant Order ID and delivery details.

UNWRPD may coordinate with the logistics partner to investigate the matter.

14. SHIPPING COMMUNICATION

UNWRPD may communicate order and shipping-related information through:

  • Email;
  • SMS;
  • WhatsApp;
  • Phone;
  • Website notifications; or
  • Other communication methods provided by the Customer.

Customers are responsible for ensuring that their registered contact information remains accurate and accessible.

15. CONTACT US

For questions relating to shipping, delivery, tracking, or an order, Customers may contact UNWRPD through the customer support details provided on the official website.

For return, refund, exchange, or product-related concerns, Customers should also refer to the UNWRPD Return, Refund & Exchange Policy.

16. POLICY AMENDMENTS

UNWRPD reserves the right to modify, update, or revise this Shipping Policy from time to time.

Any revised version shall be published on the official UNWRPD website and shall become effective from the date specified therein.

Customers are encouraged to review this Policy periodically for the latest information.

17. GOVERNING LAW

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

Nothing contained in this Policy shall be interpreted as excluding or restricting any mandatory statutory rights available to Customers under applicable Indian law.

UNWRPD

Expected Delivery: 5–10 Working Days
Free Shipping: On Orders Above ₹999
Shipping: Across Serviceable Locations in India